Legal
ROVALE is a trading name of Gladshire Group Limited. Welcome to https://www.rovale.co.uk. By using our website or services, you agree to the following Terms & Conditions. Please read them carefully before engaging our services.
In these Terms & Conditions:
Registered address: 1 Beauchamp Court, 10 Victors Way, Hertfordshire, EN5 5TZ
A company registered in England and Wales under company number: 13370407
ROVALE provides Real Estate services in Central London and the City of London including:
We aim to provide accurate and up-to-date information, but we do not guarantee the availability or suitability of any property. Property details on this website are for guidance only and do not constitute a binding contract. No tenancy or sale is legally binding until the relevant formal documentation has been completed.
You agree to use our website for lawful purposes only. You must not:
All content on this website, including text, images, logos, and the trading name "ROVALE", is the property of Gladshire Group Limited and is protected under UK copyright and trademark law.
The trading name "ROVALE" and the logo displayed on this website are registered trademarks in the United Kingdom (UKIPO). You may not copy, reproduce, distribute, modify, or use them in any way without our express written permission.
Unauthorised use of our trademarks, logos, or website content may result in legal action under UK law.
While we take care to provide accurate information, ROVALE is not liable for:
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law. To the fullest extent permitted by law, our total liability to you shall not exceed the fees paid by you to us in the preceding 12 months.
ROVALE is a member of the Property Redress Scheme, membership number PRS055994. If you have a complaint that we have been unable to resolve internally, you may refer it to the scheme at www.propertyredress.co.uk.
We hold Client Money Protection (CMP) through UK Association of Letting Agents (UKALA) membership number 21161. A copy of our Client Money Protection certificate is available on request.
Where we provide lettings services, we comply fully with the Tenant Fees Act 2019. We do not charge tenants any fees that are prohibited under the Act. Any permitted payments (such as holding deposits or default fees) will be clearly communicated to you in writing before they are collected.
All fees for our services are agreed in writing prior to the commencement of those services. Where a service is cancelled after commencement, fees already incurred will remain payable. Refunds will only be issued where services have not yet commenced or where required by law.
Any variation to agreed fees must be confirmed in writing by both parties before the variation takes effect.
In accordance with the Consumer Rights Act 2015 (as amended by the Tenant Fees Act 2019), we publish below a full list of the fees, charges and permitted payments that may apply to our services.
The following fees apply to landlords engaging our letting, management and related services:
| Service | Fee |
|---|---|
| Tenant Find / Let-Only service | 9% of annual rent |
| Rent Collection service | 2% of annual rent |
| Full Property Management service | 4% of annual rent |
| Guaranteed Rent service | Optional — fee tailored to each property |
| Tenancy renewal fee | 7% of annual rent |
Where a service is provided on a fixed-fee basis, this will be confirmed in writing in your client agreement before the service commences. Please contact us for a personalised quotation.
Under the Tenant Fees Act 2019, the payments we may lawfully require from tenants are strictly limited to the following permitted payments. We do not charge tenants for viewings, referencing, administration, inventories, or renewals.
| Permitted payment | Amount |
|---|---|
| Holding deposit | Maximum 1 week’s rent |
| Security deposit (annual rent under £50,000) | Maximum 5 weeks’ rent |
| Security deposit (annual rent £50,000 or over) | Maximum 6 weeks’ rent |
| Variation / change to tenancy (at tenant’s request) | Maximum £50 or reasonable costs if higher |
| Early termination (at tenant’s request) | Landlord’s reasonable loss / costs |
| Late rent payment | Interest at 3% above Bank of England base rate |
| Lost keys / security devices | Reasonable replacement cost (evidenced) |
| Utilities, council tax, communication services, TV licence | As per tenancy agreement |
A holding deposit reserves a property while referencing is completed. It will be put towards the first month’s rent or the security deposit, or refunded, in accordance with the Tenant Fees Act 2019, unless you withdraw, fail a right-to-rent check, provide false or misleading information, or fail to take reasonable steps to enter into the tenancy.
In the interests of full transparency, we disclose any referral fees or commissions we receive. Where we refer clients to third-party providers (for example, mortgage advisers, insurers, inventory clerks, or contractors), we may receive a referral fee. Details of any such arrangement and the amount involved will be disclosed to you at the point of referral.
We take all complaints seriously and aim to resolve them promptly and professionally. To make a complaint, please contact us in writing:
Email: info@rovale.co.uk
Post: 91 Wimpole Street, Marylebone, London W1G 0EF
We will:
If your complaint remains unresolved after 8 weeks, you may escalate it to our redress scheme: Property Redress Scheme — details in Section 6 above.
We may update these Terms & Conditions at any time. Continued use of our website or services after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your right to refer a complaint to our redress scheme as described in Section 6.
If you have any questions about these Terms & Conditions, please contact us:
ROVALE
91 Wimpole Street, Marylebone
London W1G 0EF
Email: info@rovale.co.uk
Tel: 020 7307 0607
Website: https://www.rovale.co.uk